Why Letting Agents and Housing Teams Are Going to Need Puppy Pal

Let’s talk about something serious.Well... sort of.We’re talking about dog poop.

It’s not glamorous. It’s not pretty. But it is about to become your problem, especially if you work in lettings, housing, or property management.

Thanks to new changes in the law and some big shifts in housing policies, more tenants than ever are going to be keeping dogs. And you don’t have to be Sherlock Holmes to figure out what that leads to in gardens.

We’ll give you a clue: it starts with “P” and it’s not “plants.”

What’s Changing (And Why It Matters)

There’s a new thing called the Renters’ Reform Bill. It’s designed to give tenants better rights, especially when it comes to keeping pets.

Under this bill, landlords will no longer be able to say “no pets” just because they feel like it. They’ll need a good reason to refuse.

This means one thing: more dogs in rented homes.

It doesn’t stop there. Councils are changing their rules too. Woking Borough Council, for example, is bringing in a new pet policy for council housing. They’re saying things like:

• You can have pets, but you have to ask permission

• Dogs must stay on leads in communal areas

• You must not let your dog poop on balconies or shared spaces

Sounds reasonable, right?

But here’s the problem: rules don’t scoop poop. People do. And often, they don’t.

The Truth About Tenants and Dogs

Some tenants are brilliant. They take care of their dogs. They pick up after them. They leave gardens neat and clean.

Others? Not so much.

We’ve seen gardens that look more like landmines than lawns. We’ve seen patios that smell worse than rubbish bins.We’ve even seen… things on balconies that don’t belong on balconies.

This is what happens when tenancies end and no one’s dealt with the mess. And if you're a letting agent, landlord, or housing officer, you already know: when a garden is disgusting, it slows everything down.

You can’t do viewings. You can’t hand over the keys. And you definitely can’t pretend nothing happened.

What Puppy Pal Actually Does

This is where we come in.

Puppy Pal is a professional dog waste removal service. That’s right — we scoop the poop so you don’t have to.

We work across Surrey with letting agents, landlords, housing associations, and councils to clean up gardens and outdoor spaces that have been left in a state.

Here’s what we do:

• End-of-tenancy garden cleanups

• Dog mess removal from lawns and patios

• Same or next-day response

• Photo proof of work (great for check-out reports)

• Quiet, respectful, no-fuss service

We’re not flashy. We’re just fast, efficient, and extremely good at removing dog mess.

Why This Matters (Even If It Sounds Small)

Dog waste might sound like a minor problem. But it causes major delays.

If a tenant leaves a garden full of poop, you can’t just ignore it. You also can’t expect your staff — or your next tenants — to deal with it.

It creates extra work. It delays move-ins. It leads to complaints. It makes your agency or team look unprepared.

And with pet ownership on the rise in rented homes, this is about to go from “occasional issue” to “weekly headache.”

That’s why Puppy Pal exists — to be your backup plan.

Who We Work With

We’re already working with private letting agents and in conversation with council housing teams like Elmbridge Borough Council.

We also work with:

• Estate agents who manage pet-friendly properties

• Housing officers who deal with voids or tenancy issues

• Private landlords who’ve just had a tenant move out

• Block managers or estate services dealing with communal areas

Basically, if there’s dog mess and someone needs to deal with it — we’re your people.

How It Works

The process is simple.

1. You call or message us with the property address and situation

2. We provide a quote (usually the same day)

3. We visit, clean, and photograph the results

4. You get a poop-free garden and can carry on with your work

You don’t need to chase tenants, scrub patios yourself, or send your team into a health hazard. We handle it all — quickly and professionally.

Where We Work

We’re based in Shepperton and cover most of Surrey, including:

• Staines

• Cobham

• Walton-on-Thames

• Weybridge

• Chertsey

• Ashford

• Esher

• Egham

• Richmond

• Kingston

We regularly help teams across Spelthorne, Elmbridge, Runnymede, and Woking.

If your properties are in or near these areas, we’re ready when you are.

Final Thoughts

The Renters’ Reform Bill is going to change the way people rent with pets. And as more tenants keep dogs, the mess is going to follow.

This isn’t just about being neat. It’s about keeping properties clean, tenants happy, inspections smooth, and neighbourhoods free of unpleasant surprises.

You don’t need to deal with it yourself. You just need someone you can call when the garden’s a disaster.